FAQs

Bookings

Most common questions are answered in our knowledge base.

Booking Online - Do I need a credit card?
In order to book online you will need a valid credit card (we only accept Visa or MasterCard) or if you are booking from the UK for a hostel in the UK we accept debit cards (only switch). You can not book another way. (back to top)

What amount is taken off my card upon booking, and what is it for?
When you book with Uk-hostels, we process a 10% deposit (downpayment). This amount will not be refunded to you on arrival at the hostel, but acts as a part payment. The balance of 90% of your accommodation as shown on your booking confirmation is due on arrival at the hostel. We do not charge you a separate booking fee like most other online booking sites. Our service is free. (back to top)

If I don't have a credit/debit card can I still book?
No. Unfortunately you can only book using a credit card or if booking within the UK, you can use a debit card (switch only). (back to top)

Can I use someone else's credit card if I do not have one?
Yes, as long as you have their full permission to use their card, then it is ok. You would need to make the card holder aware that if you are a no show, or do not cancel within the cancellation time, the credit card will be charged for the first nights stay. (back to top)

• There may be insufficient funds to cover the transaction being booked or there may be a problem with your card, please check with your bank.
• Your details that you have filled in may not be complete.
• Please check that this is not the reason and try to complete your transaction again.

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What are the current exchange rates?
On Uk-hostels you can change the exchange rates that you would prefer. This you will find on the page when choosing the amount of people and the rooms you would like to book. This information is provided by www.xe.com. (back to top)

Group bookings - How many people can I book for?
You can make a reservation safely for up to 10 people online. If you have an enquiry for 10 or more people, look out for our Groups Banner. We will do our best to reply to your group enquiry within 24 hours and can manage your booking manually by our call centre. (back to top)

Can I book over the telephone or by email?
We can only process online reservations through our website, www.Uk-hostels.com. All of our availability is shown there. (back to top)

Do I need to be a member of any hostel or youth organisation to book?
No, you do not need to be a member of any youth hostel organisation to book at any of the hostels listed on Uk-hostels. Some YHA have memberships, which they will mention on their description, but this is not needed to book or stay at the hostel. (back to top)

Do I need to book in advance?
We would recommend that you book far in advance in order to avoid disappointment and to make sure you get a bed at the hostel you would like to stay at. Many hostels are booked up well in advance during high season, weekends, holiday periods or during special events. (back to top)

Can you check availability for me?
No. Please check this on our website. After clicking the location where you would like to stay and chosen the dates, all availability is shown at the hostel you would like to stay at. (back to top)

Can you give me directions and contact details of a hostel before I book?
Yes, we can provide the address of which you can view on our website. Unfortunately we are not able to provide telephone details for the hostels, but once you have made a booking and you receive confirmation, you will be provided with contact details in order to contact them for directions. (back to top)

What do I do if I make a mistake in my booking?
If you have accidentally made a mistake in your booking, whether it's booking the wrong rooms, or the wrong dates, you do not have to rebook, just contact the hostel and change your bookings with them.

Please remember that deposits are non refundable so please give care when booking your room. You are shown full details of the booking before providing your credit card. (back to top)

Do I receive confirmation after I book?
Yes, you do receive a confirmation from us, showing the amount that you have paid and the amount outstanding that still needs to be paid upon arrival. On the confirmation is the hostels contact details in case you need to contact them. (back to top)

Can I cancel a booking or amend my booking on UK-hostels
No, if you need to cancel or amend your bookings you would need to contact the hostel and do so directly with them. We are not able to do this for you. In the event of a cancellation you need to give 48 hours notice, or the hostel will charge you for the first nights stay (though we suggest to check the hostels special terms before booking as this may differ). In any cancellation or amendment please be aware that the deposit is not refundable. (back to top)

I have a problem with an existing booking already made
For a problem relating to a specific hostel you should contact the hostel directly. If you experience problems with using the Uk-hostels website then let us know and we will look into it. (back to top)

Do the hostels have age restrictions or limitations?
This can change from hostel to hostel. Most hostels will accept any guest between the ages of 18 - 35. Some hostels will take under 18`s but you have to be accompanied by an adult and stay in a Private room. In general, it is groups that are the major issue and care should be taking - for example - if you are a group of 20 persons under 18. If you are an individual or couple and have concerns, then read the hostel description. If there is nothing written then this should be fine. (back to top)

What facilities are available at hostels?
All hostels have different facilities, so it would be better to check this on the description. Basic facilities are:

Do hostels have curfews?
This depends on hostel to hostel. Please check the hostels description. (back to top)

What does a Private room mean?
This is a room that is not shared with other people from the hostel, in other words, not communal. (back to top)

What is the difference between Private Double and Private Twin rooms?
A Private DOUBLE room has a double bed. The Private TWIN rooms have two single beds. (back to top)

What does a dormitory room mean?
This is a shared room. Most dormitories have 4 beds, 6 beds or 8 beds, and some are larger. Some hostels have males only dorms and females only dorms or mixed. By booking a dorm with your friends, this may not mean that you will be in the same room. (back to top)

What does 'ensuite' mean?
If you have an ensuite room, this means that this room has basic shower and toilet facilities inside of the room. (back to top)

Do all rooms have 'ensuite'?
No, if the rooms have ensuites, it would specify on the room description e.g. Private twin ensuite. If it does not have ensuite, it will state e.g. Private twin. (back to top)

What can Uk-hostels do with my private details?
Uk-Hostels is an affiliate partner of HostelBookers.com. We do not hold any of your details - To view HostelBookers privacy policy please click here.    (back to top)

Where can I find Uk-hostels terms & conditions?
Uk-Hostels is an affiliate partner of HostelBookers.com. Click here to open a new window with terms & conditions.    (back to top) All bookings are handled online - you can search and find availability in seconds!

All hostels & hotels offer their own description & photos to help you choose.

Unforunately we cannot answer booking queries at the above address